Warranty:
Warranty was removed from the back office during the “crash” we had at the end of September. It has not been added back as they are about to release the new warranty program. We’re moving to more of a voucher program than an actual replacement. After 75 years there’s just too many parts and pieces to keep in stock. They will keep parts for the top 25 or so most replaceable items. Stay tuned!
Aquavibe delay
The planned upcoming AquaVibe offer is going to be delayed. It was included in the Weekly Brief email Calendar. Please note that this offer will NOT open on 10/23 as planned, and we will communicate to you a future opening date next week. There will be a special offer planned to replace this one…details to come next week!
Customer care
We wanted to make you aware of a slight change to one of our processes that will help us provide the necessary proof when filing claims with UPS for damaged packages. Moving forward, we will be requesting photos from anyone reporting a damaged item. While some members of our Sales Force already include photos in their emails, we’re now looking to implement this consistently across the board. Below, you’ll find a recommended format to use when requesting a replacement for a damaged item. This format will also be posted in TuppNow/Knowledge Center for easy access by the Sales Force. Thank you for your continued support as we work to streamline our processes and improve our service.
Step-by-Step Instructions:
- Send an Email To: ask@tupperware.com
- Email Subject Line: Damaged – [Item Name]
(Example: Damaged – Snack Cup) - Include the Following Information in the body of the email:
- Consultant Name
- Consultant ID
- Order Number
- Date Item Was Received
- Damaged Item Number or Description
- Attach a Clear Photo:
Please position the product so that the damage is easily seen