You may remember that at the end of September our salesforce website crashed. This was actually caused by the warranty program that they had added to my sales.. Because they were in the process of revamping this process, they did not want to simply put a band-aid on this, so there is now a different way of processing a warranty. This is a short term fix.
Customers can process their own warranty on your website!
Step 1: Scroll to the bottom where it says WARRANTY.
Step 2: Scroll down and click on WARRANTY CLAIM FORM
Step 3: Fill out Warranty Form and Submit
Step 4: Print or Save your Warranty
Only one warranty request can be made per form. When item is not available, a credit voucher will be issued. Credit vouchers are submitted with a customer order on the consultant’s website. Only one voucher can be redeemed per order. This is not the ideal situation, and they are working on a different process, but this is what we have right now until the new system is up and running.