Warranty Update – Online Process
- After submitting a warranty request, you will receive a warranty claim number. Please be sure to save this number, as the links to the PDF and email confirmation of the request are currently not functioning.
- In the voucher confirmation email, the team is working on adding the specific product associated with the voucher for clearer reference.
- Please allow 7-10 business days for warranty vouchers to be processed.
As a side note–
Please don’t tell customers that we no longer do warranty. While there was a period when we were on pause, telling them we no longer do warranty is not true. The system is now up and running, it’s just different.
- Customers can do their own warranty. Many of you have asked for that for years. If you want to do it for a good customer, you can.
- We now offer a voucher program. This is the new way. We will never have all parts of all items available. It’s logistically just not possible. It’s still a fabulous warranty. Where else can you buy something, use it for decades and when it breaks get a voucher to use?
- For those that lose items the goal is to have parts available for purchase of the “most requested products”.